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Asia's largest creative industry network & guide

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Frequently Asked Questions

Job Listings Once a job ad is posted on the site, does CH help with the recruitment process?

No — CH operates and maintains the Jobs Board, but does not act as a liaison between employers and job seekers.  

It is up to the employer to produce a sufficiently detailed job description to attract potential applicants, as well as to field applications and interview requests.

Job Listings I bought a package of job listing credits. Is there a time limit for using them all up?

No — job listing packages on CH never expire, so you may choose to use your remaining job listings whenever you choose, be it 2 months or 2 years later. 

Job Listings My job posting hasn’t yielded as many responses as I’d anticipated — why?

It’s difficult to pinpoint the exact reasons behind a lower than expected response rate, but here are a few factors to consider in these situations:

- Is it a holiday period or “low season” for job seekers? Job seekers often put applications on hold during extended breaks — e.g., Mainland China’s week-long National Day holiday — as well as the months leading up to the Lunar New Year. 

- Is your job description detailed and realistic? A job description that doesn’t adequately convey your agency identity, position requirements and roles may not sufficiently attract the right talent. At the same time, it’s best to keep requirements realistic — e.g., no “French + Chinese + English native speaking architect/web developer/writer”.

Job Listings I want to re-post the same position I listed before. Do you still have the past job description on file?

Yes, in most cases. Please get in touch through our Contact Us page to retrieve your past job description.

Job Listings How long will each job listing stay up on the site?

Job listings have a running time of 4 weeks each. It's easy to extend your job listing beyond this time, too — just click "Refresh/Boost" on the listing (found under "Your Job Postings" in your user account area). 

This option will give your listing an additional 1 week on the site, as well as bring it back to the top of the CH Jobs list. The Refresh/Boost function costs 70 CH Credits, or 112rmb, for each use.

Job Listings I have more than one position open at my company. Can I announce more than one position in the same listing?

Please help us keep the CH Jobs board clean, clear, concise and up to professional standards by ensuring that only one position is advertised within one listing. 

 

Any submissions with more than one position included in the job description will not be published until the editorial team has edited the content so that only one position is advertised.

Company Listings How do you determine the order in which companies show up in the directory?

Within each category — Branding, Product Design, Photography, etc. — companies show up in three groupings: Gold companies on the very top, Premium companies in the second tier, followed by Regular. 

Then within each grouping, our system lists agencies by alphabetical order, i.e., from “Advertising Creative” to “Zebra Design”.

Company Listings How long will it take for my company listing to go live on the site?

Your company listing will be published in the CH directory within the same day, or the next business day, after your payment is processed. 

To check the status of your payment, please login to your account and click “Your Company Listings” on the left side of your user area.

Company Listings Does CH provide stats for the amount and kinds of traffic my listing receives?

Yes - for job listings, please login to your user account and click on Your Account to view the number of clicks that your listings have received. 

For company listings, we offer more detailed stats on the traffic coming into your company page. Just shoot an email to contact@creativehunt.com for a customized report.

Company Listings How does the categorization of services work? Is there a limit to the number of categories I can be included in?

Each company can choose 1 main category, and up to 9 additional categories of services to be included in.  

We understand that some full-service agencies may provide more than 10 services, but must ask that such agencies limit their categories to the 10 most relevant in order to keep the CH directory as concise and effective as possible.

Company Listings I need to revise the information in my listing — how do I do this?

Please go to your user pages, Your Company Listings, and click on the Tools button. From here you are able to submit a request to edit your listing. Our editors will format the changes accordingly and clean up spelling and grammar errors, if any. This typically takes 1-2 business days.

Company Listings I subscribed with a Gold listing and want to use the banner ads included in my package — how does this work?

Gold listings include 2 weeks of banner ad space. There are two options to use this: a) 2 weeks all at once, or b) 1 week at a time for two separate banners.

You may choose to place this ad on the following pages: Homepage, Jobs or Articles. Please e-mail us at contact@creativehunt.com at least 4-6 weeks in advance for consultation and scheduling.

Credits, Payments & Invoices (Fapiao) What kind of invoice (fapiao) can I receive?

We can issue: a) personal fapiao, b) standard fapiao titled with your company’s name, or c) VAT business fapiao. For VAT fapiao, our finance team will need these complete details: 

1) your registered company name 

2) company registration number

3) name & number of company bank account

4) company address & phone number

Credits, Payments & Invoices (Fapiao) How and when will I receive my fapiao?

If you choose the "Cash on Delivery" option, then your fapiao will arrive at the same time that our company courier arrives at your office to collect payment. 

If you choose the "Bank Transfer" option, our company couriers will deliver your fapiao directly to your office address within 3-5 business days of our finance team confirming receipt of payment. 

Those who choose the "Office Payment" option will receive their fapiao of choice on the spot.

Note: some offices may be outside of our delivery zone. In these cases, our staff will send your fapiao via SF Express.

Credits, Payments & Invoices (Fapiao) What is your refund policy?

CreativeHunt [under its official registered company name Shanghai Huangfei Consulting Co., Ltd. 上海煌飞咨询有限公司], offers a 14-day refund policy on CH Credits that have been purchased, paid for, and left unused. 
 
If you have purchased CH Credits and decided after payment has been processed that you no longer want/need a credits package, then you may contact us at: shanghai@creativehunt.com and our sales staff will provide you with a full refund.
 
Note: if you received a fapiao (invoice) for this payment, then you will need to send this back to CreativeHunt [上海煌飞咨询有限公司] before your refund can be processed. It is the Client's responsibility to post the original fapiao to the CreativeHunt offices (courier fees to be covered by the Client). 
 
Unfortunately, we are unable to grant refund requests if the original fapiao for your payment cannot be supplied. 
 
If you have paid for CH Credits, have partially used your credit balance, and would like a refund on surplus credits of 400 Credits or more — of which you do not foresee any future use for (note: CH Credits never expire), then CreativeHunt [上海煌飞咨询有限公司] can provide a partial refund as long as your request falls within the 14-day timeframe of our policy. 
 
The amount refunded will be calculated based on the face value of CreativeHunt's Credits system: 1 CH Credit = 1.6rmb
 
In all other instances, our staff will review each refund request on a case-by-case basis. Please note that we are unable to offer refunds in the following cases:
 
-If Client has used all, or nearly all (< 400 credits remaining), of his/her CH Credits and requests a refund based on dissatisfaction of response rate to his/her listing(s). 
-If Client has purchased and paid for a year-long subscription to the CH Directory.
-If Client sends in a refund request after the 14-day timeframe since submitting payment.
 
All refunds will be delivered in the original form of payment (e.g., if Client paid by bank transfer, then CreativeHunt [上海煌飞咨询有限公司] will return the funds via bank transfer).

Credits, Payments & Invoices (Fapiao) I just completed an online payment (bank/credit card, Alipay) — why don't I see any CH Credits in my account?

It may take up to an hour between the time that you complete your order, to when our online payment provider (Paymentwall) processes and then confirms receipt of funds with our banking institution. 

If you still haven't received your CH Credits after an hour, then please get in touch with our team at contact@creativehunt.com with your company name and job listing title (e.g., "Art Director") and we'll help you track down the payment. 

QuickQuote What is QuickQuote?

QuickQuote is a simple tool that helps you locate and get in contact with qualified professionals to fulfill your project needs. 

Say you’re looking for a graphic or interior designer, or need an entire team complete with writers, illustrators and videographers — just fill out the basics of your brief and budget, and QuickQuote will search our database of freelancers and agencies for the right candidates.

These candidates will then receive an alert about your project, and will respond to you directly with a price quote and proposal. 

Note: the information submitted will not be published for public viewing. 

Your company name and project details will only be shared with professionals within CreativeHunt’s directory of reputable agencies and freelancers. You may also choose to go incognito, and leave out any names of agencies and clients involved.

General What is CreativeHunt, and who is behind it?

CreativeHunt is an online portal dedicated to creative happenings, opportunities and news in China. CH features Shanghai's only focused service directory, portfolio gallery, editorials, city guides, events and job listings for China’s creative industries.

 
Run by the same team behind SmartShanghai.com, CH is driven by the same SmartShanghai values of providing practical, up-to-date information and honest editorials packaged in a nice design.