CreativeHunt [under its official registered company name Shanghai Huangfei Consulting Co., Ltd. 上海煌飞咨询有限公司], offers a 14-day refund policy on CH Credits that have been purchased, paid for, and left unused.
If you have purchased CH Credits and decided after payment has been processed that you no longer want/need a credits package, then you may contact us at: email@example.com
and our sales staff will provide you with a full refund.
Note: if you received a fapiao (invoice) for this payment, then you will need to send this back to CreativeHunt [上海煌飞咨询有限公司] before your refund can be processed. It is the Client's responsibility to post the original fapiao to the CreativeHunt offices (courier fees to be covered by the Client).
Unfortunately, we are unable to grant refund requests if the original fapiao for your payment cannot be supplied.
If you have paid for CH Credits, have partially used your credit balance, and would like a refund on surplus credits of 400 Credits or more — of which you do not foresee any future use for (note: CH Credits never expire), then CreativeHunt [上海煌飞咨询有限公司] can provide a partial refund as long as your request falls within the 14-day timeframe of our policy.
The amount refunded will be calculated based on the face value of CreativeHunt's Credits system: 1 CH Credit = 1.6rmb
In all other instances, our staff will review each refund request on a case-by-case basis. Please note that we are unable to offer refunds in the following cases:
-If Client has used all, or nearly all (< 400 credits remaining), of his/her CH Credits and requests a refund based on dissatisfaction of response rate to his/her listing(s).
-If Client has purchased and paid for a year-long subscription to the CH Directory.
-If Client sends in a refund request after the 14-day timeframe since submitting payment.
All refunds will be delivered in the original form of payment (e.g., if Client paid by bank transfer, then CreativeHunt [上海煌飞咨询有限公司] will return the funds via bank transfer).