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Paper Stone Scissors

Account Manager

Location: Shanghai
Posted: 6 years ago
Views: 504

Company Description

With studios in both Melbourne and Shanghai, Paper Stone Scissors has more than 20 years of design experience focused on providing strategic communication solutions for its clients. The agency's visual skill is central to delivering persuasive messages with clarity, projecting the personality of clients' brands and helping to achieve their business ambitions. Paper Stone Scissors delivers solutions for local and international brands from fashion, entertainment, hospitality, homeware, property development to lifestyle products. The team's solutions encompass all levels of communication, including strategy, environmental signage, print collateral, packaging, retail, point of sale, promotions, television, radio, new media, web design and digital strategy. The company values the ideals of honesty, intelligence and creativity and endeavor to incorporate these within all of its personal and professional experiences. Paper Stone Scissors is a full service communications company that makes its clients look great and stand out from the crowd, helping them to define what they are and how they should be perceived, and ultimately, help them to grow their businesses.

Paper Stone Scissors, a growing creative design agency, is recruiting for an experienced, Account Manager (Mandarin-Speaking) to work across the company's busiest accounts. Reporting to the company's Country Director, the position will be responsible for all daily client services and need to hit the ground running. The ideal candidate is used to working with demanding clients and comfortable working in a fast-paced, frenetic environment, but still knows how to enjoy the role. You are strategic yet detail-driven, can write an estimate, control budgets and know how to interpret and implement a brief. You will be across all the goings on of your accounts including print, online, email and SMS marketing. Paper Stone Scissors is looking for a 'no fuss' suit who doesn't mind rolling up their sleeves to get the job done, partnering the client and becoming an extension of their marketing department. If you can offer around 4-5 years of previous design agency experience, this role could fast-track your career.


  • Driving creative process and ensuring all projects are approved by Creative Director or Senior Designer
  • Liaising with clients receiving written briefs
  • Liaison with creative resources ensuring projects are briefed accurately
  • Liaison with Traffic Manager, gaining appropriate resources to ensure schedule requirements are met
  • Creating and updating accurate schedules for all projects on a daily, weekly and monthly basis
  • Briefing production resources on external supplier requirements
  • Checking of project fees entered into OTM cost details screen, collection and preparation of all project proposals for client presentation
  • Maintaining accurate records in OTM
  • Ensuring all relevant client approvals are gained throughout duration of the project, including fees and creative
  • Opening of all job bags for each project
  • Updating WIP report accurately
  • Stimulate new business opportunities from existing client base
  • On project completion supply of final approved proposal for invoicing
  • Approval of all final invoices as prepared by finance department
  • Articulation and educating clients on creative and production issues
  • Ensuring efficiencies in time management in relation to project budgets
  • Managing accuracy of information transfer between clients and internal stakeholders
  • Completing contact reports after all client meetings
  • Managing client expectation in relation to deliverables from the agency while ensuring enough time is allowed for internal quality assurance processes and maintaining creative integrity
  • Ensure all brand guidelines are adhered too for all clients
  • Produce Word and Excel spreadsheet documents with competency where necessary
  • Prepare new business proposals
  • Maintaining record of all concepts or finished art versions supplied to clients
  • Checking all client corrections are completed accurately


  • Exceptional relationship management skills
  • Exceptional presentation skills
  • Savvy to industry insights
  • Problem solving skills
  • Financial understanding
  • Influencing skills
  • Sound written and verbal communication skills
  • Goal orientation
  • Attention to detail
  • Solid understanding of design process
  • Project management skills
  • Solid end product knowledge
  • Exhibit can-do attitude and initiative
  • Experience in brand guardianship
  • Proficiency in both English and Mandarin, written and spoken essential
  • Team spirit