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Paper Stone Scissors

Boutique Agency | Shanghai

Account Manager

Location: Shanghai
Posted: 3 years ago
Views: 874

Role Summary

Manage ongoing client relationships within an agency. Discover potential for new business and be involved in delivering presentation and pitches to potential clients. Have ability to work across all channels, with recent experience in digital, to drive the growth of this area of our business.

Role Objectives

  • Lead accounts on a day-to-day basis;
  • First point of contact for designated clients;
  • Perform Account Management duties in line with strategic direction;
  • Build key customer relationships;
  • Identify business opportunities;
  • Negotiate and close business deals;
  • Champion digital projects with a strong emphasis on social media.
  • Maintain extensive knowledge of current market conditions and keep up to date on the latest developments in digital and social media
  • Ensure contracts are signed and payment schedules adhered to.

Core Competencies & Attributes

  • Excellent client-facing communication and presentation skills;
  • Strong liaison and influencing skills;
  • Solid experience within a digital agency or digital projects.
  • Highly organised, with the ability to manage multiple tasks simultaneously;
  • Ability to prioritize, focus and posses strong attention to detail;
  • Good communication skills, both written and verbal (English and Mandarin);
  • Thorough understanding of clients and their business/industry;
  • Strong Interpersonal skills;


  • Development of mutually beneficial long term client relationships
  • Value-adding input into projects/campaigns
  • Understand the client goals and needs and clearly articulate the objectives of the initiative;
  • Assistance in the development of new business proposals and pitches with Creative Director;
    Contribute with research and generate new leads for potential new business.
  • Completion of background research and insights analysis for new clients or new campaigns/projects;
  • Collaborate with media and other partner agencies to develop integrated communications strategies and campaigns;
  • Development & review of all strategic, creative and production briefs;
  • Briefing of strategy, creative or production teams on major new projects;
  • Lead face-to-face meetings and phone-conferences with clients and associated agency partners;
  • Lead client presentations as required with Creative Director/Design Director;
  • Have an understanding of the social media platforms across China, and the ability to help manage execute campaigns across WeChat, Weibo, Tmall and