Brand Journey partners with you and your team to help you develop your new brand, or bring deeper clarity and definition to your existing brand. We can support you in determining the brand strategy, positioning, proposition, experience pillars, and target customer profiles, followed by the brand experience design process to create “on-brand’ experience ideas along the end-to-end customer journey, including implementation considerations. We also develop brand engagement and training toolkits for use throughout your organisation. We support companies in any service industry focused on their customer experience such as hospitality & travel, lifestyle & retail, coworking, destinations, financial services, property, education and also business services organisations.